Saturday, May 1, 2010

Roadside Assistance

Received this interesting email. Thought I would pass it on. Forewarned is forearmed.

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WHAT A JOKE 24 hour roadside assistance, does that mean I will hear from you within 24 hours of my call?????

I have been a Hagerty customer since 2006 my member ID is ******. I am responsible for at least 12 of my fellow car enthusiast purchasing insurance from Hagerty. I have always spoken very highly of your company. Now I find myself in a situation that has me wondering where I will now insure my antique automobile.

Here is my story; Saturday May 1, 2010 at 6:47AM I called 1-800-922-4950 option #3 to request roadside assistance as my 1948 Chevrolet quit running on a somewhat busy Maine State Highway. I left a voice mail message(my mistake to begin with) requesting a flatbed hauler to remove my vehicle and transport it less then 5-miles back to my residence/garage so I could start the repairs. It is now 5:00PM Saturday May 1, 2010 and I still have not been contacted by anyone from Hagerty Roadside Assistance.

Don't worry though, I had the presence of mind to call a reputable towing company with a real person that answers the emergency line and I had a tow truck on scene in a flash and had my vehicle back in my garage @ 7:52 AM. Now that is service that I will gladly pay for as the need arises.

I don't need some fancy insurance company selling me something that does not work. Our absence at the car show today was noticed by many and I will not hesitate to tell them about the day I have had and my disappointments with Hagerty's roadside assistance program. I am sure someone will call me from Hagerty, like today though, I can't wait to see how long that takes.

Your Greatly Disappointed Member,

Ken Matthews
Propane Consultants
www.propaneconsultant.com
207-272-4491
Fax. 207-655-3571
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Friday, April 30, 2010

In Memoriam

"Old Bill" Pierce's obituary was in Wednesday's Press Herald. Falmouth, Maine; William H. Pierce "77" died April 26 at his residence in Falmouth.

He will be missed by all of his car friends for sure. Rest in Peace as "The Cruiser of the Year 2009".

Bill was a fine fellow. I will always remember him wearing his "Krispy Kreme" hat...

Good-bye, old friend. I hear the old cars in Heaven never rust or run out of gas.

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